Saldo — For Credit Unions and Banks

A moment you recognize

The paperwork is processed. The access is granted. And now someone who has never managed another person's finances has full legal authority over a member's accounts — with no training, no record-keeping system, and no way to demonstrate to their family that they're acting appropriately. You already know what comes next.

A sibling calls the branch asking where the money went. The agent insists every decision was appropriate. Nobody has records that prove it either way. That conversation ends up in your complaint queue — or worse. It happens more than any institution publicly acknowledges.

Some of the financial decisions that matter most — years of care expenses, large medical expenses, asset drawdowns — are all made before your member passes away. By the time platforms built for estate settlement arrive, the decisions are already done. Saldo is what exists before any of that. The system that keeps your member's finances documented while it still matters.

What Saldo does

The infrastructure your members and their families need during the caregiving years — built so you don't have to build it.

A contemporaneous financial record, built from day one.

Saldo connects to accounts held under power of attorney or trust and documents every financial decision at the time it happens. Not reconstructed from memory later. The record exists before anyone thinks to question it — and it's the kind of record that holds up when it needs to.

Monthly reporting that supports the person in charge.

Each month, the agent receives a clear summary of account activity and adds context to anything that warrants explanation. That report is theirs — a running record of their stewardship that they can share with family members, co-trustees, or an attorney whenever it makes sense. The decision of what to share, and with whom, stays with them.

Delivered by email and text. No app required.

The people managing a loved one's finances need professional-grade support, not another piece of software to learn. Saldo works entirely through channels they already use — email and text, the same way a trusted advisor would reach them. The experience is designed for someone carrying real responsibility, not someone shopping for a new tool.

Saldo never moves money. It documents decisions about money. That's the whole product.

Why this matters for your institution

The financial decisions that define a member's later years happen during the management period — months or years before they pass away. Saldo is the infrastructure for that window. Everything else starts after it closes.

Retain the relationship through the management period — and beyond.

Caretaking situations centralize financial activity. The adult child managing a parent's accounts is making the largest financial decisions of their life — consolidating assets, planning for years of care, and eventually navigating what comes after. The institution that supports them through that window doesn't just retain the parent's deposits. It earns the next generation's primary relationship before anyone else does.

Elder financial protection, before it becomes a problem.

POA situations are among the highest-risk scenarios for elder financial exploitation — and the hardest to investigate after the fact, because the person with authority and the person suspected of misuse are often the same. Saldo creates a contemporaneous, timestamped record of every decision made during the management period. Not a monitoring tool. A documentation standard that protects your member and gives your institution something defensible if it's ever questioned.

A member benefit that fits cleanly into what you already do.

Saldo doesn't move money, provide financial advice, or touch the core banking relationship. It sits alongside the accounts your members already hold with you — adding a layer of documentation and family transparency that they can't get anywhere else. It fits naturally into a member services or financial wellness program without creating new obligations for your institution.

The handoff moment, handled.

Right now, the POA branch visit ends with paperwork verified and access updated — and nothing for the family to leave with. Saldo is what you hand them when the paperwork is done. A practical tool that no other institution is offering, and a signal that yours thought about what happens after they leave your branch.

How a partnership works

Partnerships are structured around how your institution already works. The model is designed to be lightweight for your team.

Identify the moment at your branch.

The POA activation visit is a visible trigger. We work with your member experience team to define where Saldo fits in that interaction — a mention from a branch associate, a one-pager at the service window, whatever maps cleanly onto how your team already works.

Saldo fills the gap. Your institution gets the credit.

Nobody else is offering this. When your team introduces Saldo at the POA handoff, you're giving members something genuinely useful that they can't get anywhere else — and that reflects on your institution. We handle onboarding, support, and the monthly service rhythm directly with the family. Your staff stays focused on the member relationship. We take care of the operational burden that, until now, nobody was taking care of.

The record builds itself, month by month.

From that point forward, Saldo runs in the background. Transactions are documented. The family gets monthly updates. If a dispute, a regulatory question, or an institutional review ever surfaces, the record is already there — timestamped and organized.

Your members' families are now managing their finances. Saldo helps them do it right.